Product Expertise & Solution Center Executive (F/H)

 Job description
Reporting to the Product Expertise Director, the Product Expertise and Solution Center Executive has the following missions :

          ==> Competitive intelligence

• Conduct Market studies / Product Benchmarks.
• Analyse market trends and opportunities for the various products.
• Conduct preliminary Market Analysis (competitors and needs) for future features or products.
• Be the hospitality expert by sharing knowledge within the Product Team.
• Have an in-depth market knowledge of PMS / RMS.

  ==> Product Oriented Missions

• Centralize product requests from the different D-EDGE regions : challenge and refine client requests, measure potential impacts, framing development to be performed, sharing latest available information and ensure proper follow-up.
• Run with the Product Managers and Designers key features (or products) with
  ‘Discovery phases’ :
• Assist Product Managers throughout the discovery phase to ensure context, stakeholders and job to be done are well understood.
• Provide pre-existing knowledge via benchmarks, articles, consolidated past clients feedback…
• Run ad-hoc studies if need be (markets, competitors, features, clients context).
• Spread Product knowledge within teams in D-EDGE by being an expert in every product as well as mastering cross products interactions and known limitations.
• Follow Pilot / Beta phases across the different D-EDGE regions.

  ==> Project / Sales Oriented Missions

• Participate in client stack analysis and solutionning with the coordination of specific client implementations / projects when a link with the product team is needed.
• Assist product roll-outs in new regions
• Be an interface with the Sales / Account Managers / Client Service teams to gather their needs and feedback from the field. Liaise with Product Managers On specific cases / issues.
• Coordinate RFP exercises in the Region and link with Product Managers and RFP global coordinator when need be.

Preferred experience

• You have at least 5+ years of experience in hospitality technology and/or
• You have a proven track record of selling and implementing technical
  solutions for hotel chains for CRS, PMS, RMS or CRM products.
• You are able to adapt to a fast paced environment.
• You are collaborative and demonstrate an ability to adapt and to be flexible.
• You have outstanding communication, presentation and interpersonal skills.
• Excelling organizational and time management skills.
• Languages: Fluent English is a requirement for the position.
• Travel might be required.

 Everything you want to know : https://www.welcometothejungle.com/fr/companies/d-edge/jobs/product-expertise-solution-center-executive-m-f_paris